A taste of my own medicine: Why “Organizing Conversations” took two and a half years to write

My fourth book, Organizing Conversations: Preparing Groups to Take on Adaptive Challenges is now out, and it’s time to spill the beans on why a relatively short book took me so long. It wasn’t because I was working on book five at the time (hard as it was, I resisted that urge), but because my first conception of it was quite different to how it turned out.

My initial attempt was essentially a condensed version of the 2021 Agendashift 2nd edition. Series editor Gervase Bushe wasn’t satisfied with that, and to be honest, I shouldn’t have been either. What’s the point? Gervase insisted repeatedly that I had to be more up-front with my theory of action – i.e. the Why not only of the approach described in the book but that of each step in the process it describes and of the tools and techniques it employs. To do that justice, we re-framed and restructured it more than once, and I ended up adding a whole new chapter. To achieve that within the word count budget (30,000 words), swathes of less interesting material were cut. A couple of times I came close to giving up, but it is a much, much better book now.

I should have seen it coming! Here’s the beginning of an email conversation that I reproduce in the book’s introduction almost verbatim:

Gervase: I’d like to get a statement of your theory of action for creating generative conversations. Complete this sentence: In order to design events that produce generative conversations among a group of people you have to…

Mike: In order to design events that produce generative conversations among a group of people you have to sustain their motivation to ask and answer questions not previously considered in their context, and to which the answers may be both many and potentially surprising (including to the event’s designer, who neither mediates in every conversation nor prescribes their conclusions). The strength of that motivation comes from a combination of purpose, context, trust in the process on the day, and confidence (or at least hope) for what will follow.

Gervase: Interesting. Now, to sustain their motivation to ask and answer questions not previously considered in their context, you have to…

That conversation was how the book was born, and in the end I properly embraced the process. The irony is how slow I was to see that I was getting a taste of my own medicine! As well as the title of my third book, Right to Left is one of Agendashift’s and Leading with Outcomes’ core patterns. It means “working backwards from key moments of impact and learning”, where done is “someone’s need was met”, and really done is “we’ve accounted for the learning”. That learning is maximised by the way the work is framed and discussed, right from the beginning and all the way through the delivery process. In short, making explicit the theory of action of both the work and how it will be carried out is very much part of the approach.

In a similar vein, coincident with the book’s publication I’ve been fortunate to have done multiple runs of facilitation and training in quick succession. Between a private Adaptive Organisation workshop, two runs of Leading with Outcomes: Train-the-Trainer / Facilitator (TTT/F), and two runs of Leading in a Transforming Organisation, by the end of next week I will have done Foundation four times and different forms of the Adaptive Organisation material three times in the space of just a few weeks. What an opportunity for experimentation! Accordingly, next week’s training in London (see below) won’t just incorporate the usual round of small improvements I make before and after every training, it has been reworked quite substantially. Not just streamlining and mistake-proofing it, but repeatedly reinforcing the sense of where we are headed and why. Less “trust the process before we deconstruct it”, more a sense of engaging purposefully together.

Of course there’s always an element of risk when you make changes, but somehow I doubt that I will come to regret these. And let me say that just as I am grateful to Gervase for helping to make Organizing Conversations what it eventually became, I’m grateful also to Markus Hippeli, my host earlier this month in Berlin, whose thoughts prompted the latest rework. Markus, I shall let you know how we get on 🙂

Related:

Book: Organizing Conversations by Mike Burrows

“Organizing Conversations” is now out

I’m thrilled to announce that my fourth book, Organizing Conversations: Preparing Groups to Take on Adaptive Challenges is out on Kindle. Fingers crossed, the print version will be out in time for Friday’s monthly roundup. [Update: it was 🙂]

This shortish book (at a little over 100 pages and a shade under 30,000 words, half the length of my other books) was a commission for the Bushe-Marshak Institute’s BMI Series in Dialogic Organization Development and represents something of an endorsement by the OD community for Agendashift and Leading with Outcomes. Despite the length constraint (or was it because of it?) it took me nearly two and half years to complete, but it was worth it. More than ever before I was challenged to clarify the thinking behind the practice in a way that deepened existing commitments to participatory and generative change. Neither do I regret the delay to book 5, Wholehearted: Engaging with Complexity in the Deliberately Adaptive Organisation, but that’s for another day. Except to say that organising (a verb, and with British spelling) will be central to Wholehearted, the star of the show today is Organizing Conversations.

In OD terms, what this book does is to bridge two kinds of dialogue, inquiry and generative conversations, the latter referring to conversations in which people generate ideas on which they are motivated to act. In Leading with Outcomes terms, they correspond to the left and right sides of the picture that appears on the front cover. Inside those are Ideal, Outcomes, Outcomes – the IdOO (“I do”) pattern – and Meaning, Measure, Method, two outcome-oriented conversation patterns. Bridging them are Organise the Strategy (mapping, mostly) and Right to Left (the pattern, also the title of one of my previous books).

It might be described as combining the spirit of dialogic and generative OD with some Lean-Agile rigour, and that is what I believe prompted Gervase Bushe and Bob Marshak to invite me to write it. I started out writing a condensed version of an Agendashift 3rd edition, but with Gervase’s editorial input it ended up being much better than that, and for that I am grateful.

Watch a short conversation with Gervase recorded yesterday evening:

You can buy the Kindle version today – here are links for amazon.com, amazon.co.uk, and amazon.de – and watch this space for the print version.


Upcoming events

February

March

*TTT/F and (where shown) LIKE events include free one-year membership of the Leading with Outcomes Authorised Facilitator programme, upgradeable to Authorised Trainer at any time. Both of those include access to the video-based Leading with Outcomes training and the full range of Agendashift assessment tools.


Leading with Outcomes from the Agendashift Academy
“Leadership and strategy in the transforming organisation”

Leading with Outcomes is our modular curriculum in leadership and organisation development. Each module is available as self-paced online training or as private, instructor-led training (online or in-person). Certificates of completion or participation according to format. Its modules in the recommended order:

  1. Foundation module:
  2. Inside-out Strategy:
  3. Adaptive Organisation:
  4. Outside-in Strategy:

Individual subscriptions from £24.50 £18.40 per month after a 7-day free trial, with discounts available for employees and employers in the government, healthcare, education, and non-profit sectors. For bulk subscriptions, ask for our Agendashift for Business brochure.

To deliver Leading with Outcomes training or workshops yourself, see our Authorised Trainer and Authorised Facilitator programmes. See our events calendar for Train-the-Trainer / Facilitator (TTT/F) and Leading in a Transforming Organisation trainings.


Agendashift™: Serving the transforming organisation
Links: Home | Subscribe | Events | Media | Contact | Mike

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At every scope and scale, developing strategy together, pursuing strategy together, outcomes before solutions, working backwards (“right to left”) from key moments of impact and learning.

Your organisation in 5 networks

Updates: Renamed network #2, minor edits elsewhere. This model is now included in the Agendashift Academy module Adaptive Organisation (II): Between spaces, scopes, and scales and the in-person training Leading in a Transforming Organisation. Video of my SEACON keynote here.

Expanding slightly on yesterday’s LinkedIn post (linkedin.com), your organisation in 5 networks:

Network #1: Your reporting network. This is just your formal structure – typically a hierarchy, perhaps with the occasional bit of dual reporting thrown in – seen here as lines of communication. Because sideways communication has to be implemented indirectly via upward and downward communication, it can be highly inefficient.

Network #2: Your delivery operations network. I am referring not to material flows or to the knowledge work equivalent, but to the interactions between people that make those flows what they are, performing as they do. In siloed organisations, the delivery operations network cuts across the reporting network, sometimes uncomfortably.

Network #3: Your strategy network. Typically richer than the reporting network, this connects everyone involved in anybody else’s strategic decision-making – any decision-making at any level of organisation that impacts on things like identity, purpose, objectives, learning, and adaptation. A more abstract and less messy version of this network connects not people but domains of responsibility at varying levels of granularity (see circular organisation).

Network #4: Your trust-building network. This is the network of all connections that are enhanced by meaningful efforts to build or maintain mutual trust. In a high-trust organisation, this can be expected to overlap significantly with the preceding three networks.

Network #5: Your social network: All the above and more – the totality of your organisation’s network of interaction and influence, covering all the conversations that contribute to making your organisation what it is and what it is becoming.

And two hypotheses (with caveats):

Hypothesis 1. The more that networks 2, 3, and 4 are healthy, the more that networks 1 and 5 look after themselves.

Hypothesis 2. The richer you can make them, the more likely is the serendipitous conversation, increasing the rate of innovation.

As rightly observed in some of the questions and comments on the first version of this post, these hypotheses are slightly in tension. Rich is good, richer would be better for many if not most organisations, and​ leaders within them would do well to pay attention to those networks. You can however have too much of a good thing, not to mention that some innovation happens in the darker corners, so to speak. In my use of the word “healthy” in hypothesis 1 I did intend a sense of balance, and I should have worked that sense into hypothesis 2 also. Instead though, this paragraph’s caveats 🙂

Some questions for you:

  1. In your organisation, which network or networks dominate?
  2. At what cost?
  3. Given where you sit in each of these networks and the reach that they afford you, what might you do?

Your answers, questions, or feedback can go on the original post (linkedin.com).

PS The slide below is adapted from the talk I gave last week at SEACON (the Studies in Enterprise Agility Conference).


Upcoming events

February

March

*TTT/F and (where shown) LIKE events include free one-year membership of the Leading with Outcomes Authorised Facilitator programme, upgradeable to Authorised Trainer at any time. Both of those include access to the video-based Leading with Outcomes training and the full range of Agendashift assessment tools.


Leading with Outcomes from the Agendashift Academy
“Leadership and strategy in the transforming organisation”

Leading with Outcomes is our modular curriculum in leadership and organisation development. Each module is available as self-paced online training or as private, instructor-led training (online or in-person). Certificates of completion or participation according to format. Its modules in the recommended order:

  1. Foundation module:
  2. Inside-out Strategy:
  3. Adaptive Organisation:
  4. Outside-in Strategy:

Individual subscriptions from £24.50 £18.40 per month after a 7-day free trial, with discounts available for employees and employers in the government, healthcare, education, and non-profit sectors. For bulk subscriptions, ask for our Agendashift for Business brochure.

To deliver Leading with Outcomes training or workshops yourself, see our Authorised Trainer and Authorised Facilitator programmes. See our events calendar for Train-the-Trainer / Facilitator (TTT/F) and Leading in a Transforming Organisation trainings.


Agendashift™: Serving the transforming organisation
Links: Home | Subscribe | Events | Media | Contact | Mike

Agendashift  Academy: Leading with Outcomes | Trainer and Facilitator Programmes | Store

At every scope and scale, developing strategy together, pursuing strategy together, outcomes before solutions, working backwards (“right to left”) from key moments of impact and learning.