I’m in Moscow for Lean Kanban Russsia 2015. On Saturday morning I’m giving a half day workshop there that is essentially a half-day taster for the two Agendashift training classes, the 1-day class on values-based change and the 2-day class on values-based leadership (aka “Applied Servant Leadership”, as discussed in my previous post, Servant leadership un-neutered).
As a rule I don’t like wordy slides, but I have made an exception for this annotated excerpt from the Agreement chapter of Kanban from the Inside (my book):
Change agents often position themselves at the nexus of four sets of stakeholders:
The people whose work patterns will be most directly impacted by the change, often the change agent’s primary focus [those Impacted]
Those on the margins whose cooperation is likely to make the implementation of change easier [Influencers]
The customers who stand to benefit directly or indirectly from the change – [Customers and other beneficiaries]
Those to whom the change agent is personally accountable—line managers, a project board, perhaps shareholders [management and governance]
Some useful prompts (ie usefully awkward questions) follow, which you can use as a coach or on yourself:
- What solutions to the problem has the team considered?
- What, specifically, have your peers (and others impacted) agreed to do?
- In what ways does the customer benefit?
- How does this look from the organization’s perspective?
Expect to see support for these “people” aspects in Agendashift’s change management tooling also. Coming soon!