I’m in Moscow for Lean Kanban Russsia 2015. On Saturday morning I’m giving a half day workshop there that is essentially a half-day taster for the two Agendashift training classes, the 1-day class on values-based change and the 2-day class on values-based leadership (aka “Applied Servant Leadership”, as discussed in my previous post, Servant leadership un-neutered).

As a rule I don’t like wordy slides, but I have made an exception for this annotated excerpt from the Agreement chapter of Kanban from the Inside (my book):

Change agents often position themselves at the nexus of four sets of stakeholders:

1. The people whose work patterns will be most directly impacted by the change, often the change agent’s primary focus [those Impacted]

2. Those on the margins whose cooperation is likely to make the implementation of change easier [Influencers]

3. The customers who stand to benefit directly or indirectly from the change – [Customers and other beneficiaries]

4. Those to whom the change agent is personally accountable—line managers, a project board, perhaps shareholders [management and governance]

Some useful prompts (ie usefully awkward questions) follow, which you can use as a coach or on yourself:

1. What solutions to the problem has the team considered?
2. What, specifically, have your peers (and others impacted) agreed to do?
3. In what ways does the customer benefit?
4. How does this look from the organization’s perspective?

Expect to see support for these “people” aspects in Agendashift’s change management tooling also. Coming soon!

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