Inside-out or outside-in? A strategy warmup

In case you have been wondering why it has been quieter than usual here, we had four night’s worth of respite break last week (long story but it was great, the longest break we’ve had since the pandemic started). Refreshed and energised, by the power of Zoom I was in New Zealand early in the morning of my first day back for a Limited WIP Society meetup and I thought it would be fun to try an experiment.

As per most of my meetup appearances we did a IdOO (“I do”) pattern exercise, three breakouts discussing the Ideal, Obstacles, and Outcomes for a given challenge. Composed for the event, here’s the challenge we used:

Imagine…

…reaching the right customers, meeting their strategic needs*, achieving results in the way to which we aspire

*strategic needs: their needs, our strategy 

(And here is that challenge plugged into the IdOO Breakout Generator announced last month)

There are several things going on that challenge, and I was careful not to steer people towards any particular element. In the debrief afterwards:

To which part did you most respond? Right customers and their strategic needs, or how we achieve them? If right customers and their strategic needs, chat “outside-in”. If you responded mainly to the how part, “inside-out.

Interestingly, the split was roughly 50:50.

Inside-out and outside-in describe two important and complementary approaches to strategy. If you start with developing capability, performance, or culture, it’s inside-out. Whether or not it qualifies as effective strategy depends on a few things: if you identify one or more meaningful objectives (not too many of those – you need focus), some measures of success (how to know that you’re winning), the most important obstacles you’ll likely need to overcome (no point focussing on the wrong obstacles or obstacles that don’t really exist), and other sources of uncertainty (be honest now), you’ve made a good start, but still you’re set up for failure if you can’t back that up with the necessary commitments.

You can get all of that right and still waste a lot of time finding out that it’s all completely irrelevant from the customer’s perspective – a potentially catastrophic problem if left unaddressed. The alternative? Outside-in means starting from the customer and other actors in the changing business environment, and working inwards. In the process, it creates meaning and context for what happens inside, a powerful exercise in alignment when done right.

Don’t get me wrong, organisations absolutely need to balance both perspectives, and it’s good to be skilled in facilitating both approaches. It’s good also to know which one you’re doing, and to recognise when the other is what’s needed or is happening anyway (trust me, it happens, and it can be a good thing).

If you know you have an urgent need to look at things from both ends, my firm advice is to start outside-in. With the right kind of structure you’ll get quickly to a point where you can bounce back out again, and the whole exercise will make so much more sense. Agreeing instead on a load of improvement work that later turns out to be irrelevant is at best wasteful, and at worst, demoralising.

Back from my break I have started recording Outside-in Strategy with Outcomes, the outside-in complement to the self-paced training Leading with Outcomes with which we launched the Agendashift Academy last month. Together with our signature interactive workshops – see Upcoming below for dates – we’re building a comprehensive training programme, all designed to help organisations, their leaders, and their expert practitioners thrive together in a changing environment. For us that means some motivating objectives for the year consistent with our mission, and some new capabilities to develop. And don’t worry, no shortage of commitment!

Related posts:

Resources (agendashift.com/resources)


Upcoming

Always and at your convenience:

Further self-paced training modules in the pipeline:

  • Outside-in Strategy with Outcomes – due summer 2021
  • Transforming with Outcomes – due autumn/winter 2021

Scheduled:


Upcoming

Always and at your convenience:

Further self-paced training modules in the pipeline:

  • Outside-in Strategy with Outcomes – due summer 2021
  • Transforming with Outcomes – due autumn/winter 2021

Scheduled:


What if we put authentic agreement on meaningful outcomes ahead of solutions?

Welcome to Agendashift™, the wholehearted engagement model

Links: Home | About | Our mission: Wholehearted | Become an Agendashift partner | Assessments | Books | Resources | Media | Events | Contact | MikeSubscribe
Workshops: Transformation strategy | Outside-in strategy | Short training
Blog: Monthly roundups | Classic posts
Community: Slack | LinkedIn group | Twitter

Leading with Outcomes: a cheat sheet

To whet the appetite, a cheat sheet for:

Yes, you read that right: March 2021. Publication imminent!

Go to agendashift.com/leading-with-outcomes-cheat-sheet or click on the image below for download information, references, etc. It’s Creative Commons (CC-BY-SA); by subscribing you’ll get not just the PDF but the original .pptx file too – translations and other adaptations welcome. Enjoy!

leading-with-outcomes-cheat-sheet-2021-03-14-v1

Upcoming

Comment & reactions on this post appreciated: LinkedIn | Slack (join ours) | Twitter


Agendashift™, the wholehearted engagement model
Links: Home |
About | Our mission: Wholehearted | Become an Agendashift partner | Assessments | Books | Resources | Media | Events | Contact | MikeSubscribe
Workshops: Transformation strategy | Outside-in strategy | Short training
Blog: Monthly roundups | Classic posts
Community: Slack | LinkedIn group | Twitter

Eating our own dog food (3/n): Harvesting

This is the third post in what has become a series:

  1. Eating our own dog food (1/n): Our outside-in strategy review (OI-SR):
  2. Eating our own dog food (2/n): The strategy review’s assumptions
  3. Eating our own dog food (3/n): Harvesting (this post)

From the first of those posts:

What it would be like if the Agendashift partner network was making a point of eating its own dog food (so to speak), in the powerful sense that it models a lot of what it’s like to be a wholehearteddeliberately adaptive organisation, its work happening in self-organising, self-governing circles, reviewing its strategy outside in, conducting outside-in service delivery reviews, and so on.

Yesterday we started an outside-in strategy review (OI-SR). As suspected, we didn’t get through all five questions in the limited time available, just one hour. And in my haste to get started we glossed over something important: In the question (below) for layer 1. Customer, who is there “we” here?

1. Customer: What’s happening when we’re reaching the right customers, meeting their strategic needs?

If from the preceding posts you’ve seen me explore some of the assumptions behind that question, you’ll have an idea of why I’m kicking myself! The one time I didn’t kick off with the Celebration-5W exercise was the time I most needed it…

Despite that little hiccup, some great stuff was captured for the first two layers, customer and organisation. That work was done in breakout groups (5 of them); we then had a brief whole-room discussion for Product and Platform before we ran out of time.

1. Customer

Who are those “right customers”?

  • Organisations that have the need and desire for change but not the know-how
  • Organisations that are stuck, needing clarity about their situation (framing their obstacles in ways that will help them get past them), wider perspectives, more options
  • Organisations that want to create shared awareness and from that define a way forward
  • Organisations that have suffered a bad experience of change and are looking for a better way
  • Organisations that want to adapt and innovate faster
  • Pioneers or those who have gone full circle – ready to get past the the “doing Agile” vs “being Agile” thing
  • Leaders willing to engage, organisations committed to supporting that
  • Leaders with skin in the game, taking responsibility

Their struggles:

  • Repeated attempts at change that don’t stick
  • The feeling that they have plateaued
  • Feelings of overwhelm and helplessness, no longer owners of their own destiny

Wrong customers:

  • Those unable to think beyond the linear project (not meant judgmentally – paradigm shifts are hard) 
  • Those unwilling to experiment (ditto – risk appetites differ, sometimes with good reason)
  • Those who want it all done for them (and again – old habits die hard)

Over-investing in these “wrong customers” in the short term would  waste of not just our time but theirs. However, we’re not writing them off. Their struggles are real enough, and the long game here is to inform the passive and (later) active seekers of help.

2. Organisation

When that customer part is working at its ideal best, what must be happening on our side? Answers below organised by circle (this was a two-part exercise):

  • Learning & other self-help:
    • Helping each other by sharing experiences of what did and didn’t work
    • Case studies (valuable also for marketing), “Agendashift from the Trenches” (see footnote later under Product)
    • Building the confidence of partners with less experience
    • How-to’s for engagement proposals and other commercial aspects
  • Content development & curation
    • Tools, exercises, models, etc
  • Marketing
    • Events
    • Other launches
    • Promotion generally
  • Domain-specific, for example:
    • SMEs
    • DevOps
    • Role-specific, eg senior leadership

3. Product

We really only had the time to discuss stuff that’s already in the pipeline or beyond:

  • The 2nd edition of Agendashift – very close to being able to announce a publication date
  • A conference (our first) to celebrate that
  • Self-paced learning options
  • The assessment tools:
    • Continuing some great work done on the language of the mini assessment and extending it to the full version
    • Two new assessment tools for the 1) wholehearted and 2) deliberately adaptive organisation
    • Doing a better job of promoting something we’re rightly proud of!

And a footnote on “Agendashift from the Trenches” (see 2. Organisation above): I wasn’t part of this breakout conversation but I have shared with the 2nd edition’s review team an idea for a collaborative book project. I’m thinking Wholehearted: Up and down the deliberately adaptive organisation, two key models from the 2nd edition brought to life through experience reports.

4. Platform

Some discussion (not completely conclusive) on technologies to support the work of those circles.

Despite my initial oversight, that’s a good haul for just one hour’s discussion – the outside-in structure delivers again! And let me repeat: If this kind of strategy review could work for you, do get in touch.


Upcoming

Tomorrow’s workshop below is nearly sold out but I’ve added another for early May. Keeping April free for book-related stuff!

All the usual discounts apply: repeat visits (not uncommon), partners, gov, edu, non-profit, country, un- or under-employment, bulk orders. If you think that one might apply to you, do please ask. Many of those considerations apply to private workshops also.

For the Deep Dive especially, if you think that you might become an Agendashift partner, partner discounts make it well worthwhile to get on board before you sign up to the workshop.


Agendashift™, the wholehearted engagement model
Links: Home |
About | Our mission: Wholehearted | Become an Agendashift partner | Assessments | Books | Resources | Media | Events | Contact | MikeSubscribe
Workshops: Transformation strategy | Outside-in strategy | Short training
Blog: Monthly roundups | Classic posts
Community: Slack | LinkedIn group | Twitter

Eating our own dog food (2/n): The strategy review’s assumptions

Update: This has become a series:

  1. Eating our own dog food (1/n) Our outside-in strategy review
  2. Eating our own dog food (2/n): The strategy review’s assumptions (this post)
  3. Eating our own dog food (3/n): Harvesting

Graham Hill asks in response to Monday’s Eating our own dog food (1/n): Our outside-in strategy review (OI-SR):

Competitors? (source – linkedin.com)

Great question! 

The five main questions of our outside-in strategy review (OI-SR) are worded to be non-prescriptive – to the point of generative – but that doesn’t mean they don’t hide some assumptions. Some were called out in that initial post but there are others. Moreover, identifying assumptions like this is a really helpful facilitation technique; through them the question can be unpacked and the conversation encouraged to unfold productively.

Here in full is the relevant passage from the forthcoming 2nd edition:

Assumption 1 (the first of three) is that “reaching the right customers, meeting their strategic needs” is actually worth talking about. It usually is, but it doesn’t hurt to check! And this key phrase begs three further questions:

  1. Who are those “right customers” ?
  2. What does “reaching” mean for us here?
  3. And to those “strategic needs”(their needs, our strategy – the needs that help define our mission): What are they, and how will we know that we’re meeting them?

Assumption 2 is that there is a meaningful “when”. Is there a timeframe in which those customers and their strategic needs will coincide with our ability to reach and meet them?

Assumption 3 lies in the “we” of that sentence. Why us? Why not a competitor? And for an internal strategy review, why not another organisational unit, outsource even?

Bringing those back together, it should be clear that this single question combines a stimulating and potentially provocative generative image with concepts of positioning, timing, and competition. Not the last word on mission-oriented and multi-agent competitive strategy[i], but a start!

[i] Or in other words, manoeuvre strategy, although that term is a little militaristic for some tastes. An excellent book on the corporate form is written by friends of mine: Patterns of Strategy, Patrick Hoverstadt & Lucy Loh, (Routledge, 2017)

To Graham’s question, let me address assumption 3 in the context of tomorrow’s review. Why us? Why not a competitor?

I see two main competitors to Agendashift:

  1. Other engagement models
  2. Old-school change management

Two quite distinct categories, the former representing a paradigm shift with respect to the latter. OpenSpace Agility is our most notable competition in the engagement model space, and we complement each other far more than we compete. Our respective communities overlap significantly, and there is real innovation happening right now in that intersection.

Our challenge with old-school change management is helping people understand its limitations. It is so entrenched that people still regard as “doing it properly” a model that fails repeatedly when applied to adaptive rather than technical challenges – change that’s about culture, leadership, innovation, and yes, engagement. You don’t upgrade your organisation like your upgrading your email server!

This is well understood by the workshop’s participants – Agendashift partners – for whom an important motivation for joining is the contrast between the two paradigms. Much of the challenge for the rest of tomorrow’s review lies in making sure that not just our products and services but also how we organise ourselves best amplifies that message.

Next: Eating our own dog food (3/n): Harvesting


Upcoming

Tomorrow’s workshop below is nearly sold out but I’ve added another for early May. Keeping April free for book-related stuff!

All the usual discounts apply: repeat visits (not uncommon), partners, gov, edu, non-profit, country, un- or under-employment, bulk orders. If you think that one might apply to you, do please ask. Many of those considerations apply to private workshops also.

For the Deep Dive especially, if you think that you might become an Agendashift partner, partner discounts make it well worthwhile to get on board before you sign up to the workshop.


Agendashift™, the wholehearted engagement model
Links: Home |
About | Our mission: Wholehearted | Become an Agendashift partner | Assessments | Books | Resources | Media | Events | Contact | MikeSubscribe
Workshops: Transformation strategy | Outside-in strategy | Short training
Blog: Monthly roundups | Classic posts
Community: Slack | LinkedIn group | Twitter

Eating our own dog food (1/n): Our outside-in strategy review (OI-SR)

Update: This has become a series:

  1. Eating our own dog food (1/n) Our outside-in strategy review (this post)
  2. Eating our own dog food (2/n): The strategy review’s assumptions 
  3. Eating our own dog food (3/n): Harvesting

Last Thursday we held the first of two partner meetings over Zoom, the second happening this coming Thursday. The overall plan: a discovery session (facilitated last week by Kert Peterson) and a second session that’s more about ideas for the coming months.

At last week’s session I wondered out loud what it would be like if the Agendashift partner network was making a point of eating its own dog food (so to speak), in the powerful sense that it models a lot of what it’s like to be a wholehearted and deliberately adaptive organisation, its work happening in self-organising, self-governing circles, reviewing its strategy outside in, conducting outside-in service delivery reviews, and so on.

I suggested that we were months away, but why wait? Why not make this coming session an outside-in strategy review? Why not indeed!

So… with more here than probably we’ll have time for, an outline. It’s pretty much the standard questions as per the template and our workshop materials, contextualised just a bit. Not shown here, by Thursday I will line up some breakout exercises to support each of the 5 layers and their corresponding questions.

1. Customer: What’s happening when we’re reaching2 the right customers1, meeting their strategic needs3?

1Who are those “right customers”?

2What does “reaching” mean for us here?

3To those “strategic needs” (their needs, our strategy – the needs that help define our mission): What are they, and how will we know that we’re meeting them? When we’re meeting them, what new stories could they tell? What is their struggle? How do we help them make progress? [1] 

A bit of a steer: The “right customers” question can be surprisingly tricky sometimes, and it certainly is for us here. Who are they? Client organisations? Their staff? Members of the partner network? Current? Prospective? Yes, all of those and perhaps more!

2. Organisation: When we’re meeting those strategic needs, what kind of organisation are we?

This one is effectively answered by this review’s context (see my preamble above), so we’ll dig down a bit. Let’s turn that “What kind of…?” question into something that’s more like a “What’s happening…?” question:

  • With that customer part happening as we’d wish, identify what activities must be happening on our side

And then:

  • What set of circles would best be responsible for those activities? (Give names to them)

For the purposes of this exercise, a circle is defined only loosely, as a self-governing group of people responsible for a domain, business, technical, functional, geographical, or whatever. For stronger definitions, see Right to Left [2], We the People [3], and the Wikipedia page for Sociocracy [4]. Right to Left remains by the way the best source for our outside-in strategy review (OR-SR); the forthcoming Agendashift 2nd edition [5] covers it too but not in the same depth.

3. Product: Through what product and services are we meeting those strategic needs?

An opportunity both to mention some things that are in the pipeline (to be announced here at the appropriate time) and to ask if we’re missing anything important.

4. Platform: When we’re that kind of organisation, meeting those strategic needs, delivering those products and services, what are the defining/critical capabilities that make it all possible?

In support of all we have discussed so far, what are we currently lacking in terms of infrastructure (technical or otherwise), intellectual property, and so on?

5. Team(s): When we’re achieving all of the above, what kind(s) of team(s) are we?

Time for another strong steer. What if part of being a wholehearted and (especially) deliberately adaptive organisation was developmental [6] at the level of individual partners and prospective partners? More widely? How do we:

  1. Help each other grow where each of us currently is?
  2. Help each other identify and grow into new opportunities?
  3. Help each other step far enough back to look with some objectivity at our relationship with the system as it is and could be?

In other words, development that’s simultaneously personal, collaborative, and systemic. Can we organise ourselves to encourage this? I think we can.

I don’t know that we’ll get through all of that – certainly not the Ideal, Obstacles, Outcomes (IdOO) bit – but it will be fun to try! And if this kind of strategy review could work for you, do get in touch.

[1] “What is their struggle? How do we help them make progress?”: This new wording is inspired by connections I’m seeing connections between our outside-in strategy review (OI-SR) and Jobs to Be Done (JTBD). See Demand-side Sales 101: Stop selling and help your customers make progress, Bob Moesta (2020, Lioncrest Publishing)
[2] Right to Left: The digital leader’s guide to Lean and Agile by yours truly (2019, audiobook 2020)
[3] We the people: Consenting to a Deeper Democracy, John Jr. Buck & Sharon Villenes (Sociocracy.info Press, second edition, 2019)
[4] en.wikipedia.org/wiki/Sociocracy
[5] Agendashift: Outcome-oriented change and continuous transformation (2nd edition due March 2021)
[6] An Everyone Culture: Becoming a Deliberately Developmental Organization, Robert Kegan & Lisa Laskow Lahey (Harvard Business Review, 2016)

Next: Eating our own dog food (2/n): The strategy review’s assumptions


Upcoming

Tomorrow’s workshop below is nearly sold out but I’ve added another for early May. Keeping April free for book-related stuff!

All the usual discounts apply: repeat visits (not uncommon), partners, gov, edu, non-profit, country, un- or under-employment, bulk orders. If you think that one might apply to you, do please ask. Many of those considerations apply to private workshops also.

For the Deep Dive especially, if you think that you might become an Agendashift partner, partner discounts make it well worthwhile to get on board before you sign up to the workshop.


Agendashift™, the wholehearted engagement model
Links: Home |
About | Our mission: Wholehearted | Become an Agendashift partner | Assessments | Books | Resources | Media | Events | Contact | MikeSubscribe
Workshops: Transformation strategy | Outside-in strategy | Short training
Blog: Monthly roundups | Classic posts
Community: Slack | LinkedIn group | Twitter

What’s new in the February Deep Dive workshop

February’s Agendashift Deep Dive isn’t just the first of the year, it’s the first since I delivered the manuscript for the 2nd edition (publication is due in March). The revision process has helped me identify a number of improvements to the workshop materials. More significantly – and as I mentioned in my previous post on strategy [1] – we have been digging some deep foundations in systems, organisation, and personal development over the past 18 months or so, work of a kind that takes its time to feed through.

There are two main elements coming now to the foreground. One is pre-existing, familiar to followers of this blog, and receiving an upgrade; the other is new. But before I introduce them, a reminder of what Agendashift is: it’s an engagement model. And what does an engagement model do? My definition [2] states that they have three jobs to do:

  1. To structure and support the work of those that would encourage innovation, change, and transformation
  2. To help the organisation engage its staff meaningfully in change-related work
  3. To keep the the organisation’s parts engaged with each other as they change

Visualised:

2021-01-18-engagment-model

The upgraded and new elements in Agendashift speak to the Organisation box in that picture:

  1. Wholehearted, our mission [3]
  2. The Deliberately Adaptive Organisation, a non-prescriptive but still powerfully diagnostic model of business agility

In the 2nd edition you will see Wholehearted reconciled to two foundational models, Bushe & Marshak’s Generative Change Model [4] and Stafford Beer’s classic Viable System Model (VSM) [5]. Out of that reconciliation come a number of base assumptions [6] that Deep Dive participants will have the opportunity to validate, reject, or reflect on. (I’ll share them here once the book’s out.)

Book-wise I nearly left it there, but after sketching out an appendix with more detail on how that reconciliation worked, I felt compelled to add a whole new final chapter, Up and down the Deliberately Adaptive Organisation, a title inspired by Robert Kegan & Lisa Laskow Lahey’s Deliberately Developmental Organisation [6]. My model plugs theirs, Agendashift, Sociocracy [7], and OKR [8] into VSM. Thanks to the way that VSM scales – fractally – the combination is able not only to describe team-level, organisational-level, and people-level agility in one self-similar model, it reveals some of the organisational issues that Agile delivery frameworks either ignore or exacerbate [9].

For the Deep Dive, the Deliberately Adaptive Organisation helps to put several of our tools into better perspective, including:

I may also add an exercise on those scaling issues.

Details of that February Deep Dive:

And before that:

For all three workshops, all the usual discounts apply: repeat visits (not uncommon), partners, gov, edu, non-profit, country, un- or under-employment, bulk orders. If you think that one might apply to you, do please ask. Many of those considerations apply to private workshops also.

For the Deep Dive especially, if you think that you might become an Agendashift partner, partner discounts make it well worthwhile to get on board before you sign up to the workshop.

References

[1] If you are not already engaging on strategy, the time to get serious is now (January)
[2] agendashift.com/about
[3] agendashift.com/wholehearted
[4] The Dynamics of Generative Change, Gervase Bushe, Gervase R. Bushe, (BMI Publishing, 2020)
[5] The Fractal Organization: Creating Sustainable Organizations with the Viable System Model, Patrick Hoverstadt, (John Wiley & Sons, 2008)
[6] Organizational Culture and Leadership, Edgar H. Schein, (Jossey Bass, 5th edition, 2016)
[7] An Everyone Culture: Becoming a Deliberately Developmental Organization, Robert Kegan & Lisa Laskow Lahey, (Harvard Business Review, 2016)
[8] We the people: Consenting to a Deeper Democracy, John Jr. Buck & Sharon Villenes, (Sociocracy.info Press, second edition, 2019)
[9] What the (Lean-)Agile scaling frameworks don’t give you (December)


Agendashift™, the wholehearted engagement model
Links: Home |
About | Our mission: Wholehearted | Become an Agendashift partner | Assessments | Books | Resources | Media | Events | Contact | MikeSubscribe
Workshops: Transformation strategy | Outside-in strategy | Short training
Blog: Monthly roundups | Classic posts
Community: Slack | LinkedIn group | Twitter

If you are not already engaging on strategy, the time to get serious is now

2021 promises to be a big year for Agendashift and I want to share a train of thought that crystallised over the closing weeks of 2020 as I finished the 2nd edition*.

Most Agile process is built around the autonomous team. The uncomfortable truth though is that many if not most of those teams get little meaningful opportunity to participate in strategy. Surely it is a funny kind of autonomy when strategy is something that happens to you!

The flip side of the same coin: business agility depends on rapid adaptation, but it’s a funny kind of adaptive strategy when it doesn’t know how to listen and learn.

Tackle those two problems together and you get loads more benefit for free. With authentic participation in strategy you get engagement. And with that, ways of working and broader aspects of culture become natural and integrated ingredients in the way forward, neither compartmentalised off (sterile when separated from mission), nor imposed (almost certainly self-defeating).

This is of course where Agendashift comes in. Not only do we know how to facilitate those conversations, we give you the tools to keep doing it yourself. And it’s not just the workshops; how to make the process of continuous transformation self-sustaining is a key focus of ours, to the extent that much of the past 18 months has been spent digging deep foundations in systems, organisation, and personal development.

As I write, the four nations of the UK each enter new levels of lockdown, a situation sure to be echoed in different ways around the world. Yes, there’s some light at the end of the tunnel this time, but there can be no doubt that the world of work has changed forever. If you’re a leader and your strategy process does not already invite meaningful engagement, the time to get serious is now. And we can help, whether that’s directly, working with your internal coaching team, or through one of our partners. Get in touch or check out our partner directory right away.

If you’re a practitioner in (Lean-)Agile, strategy, &/or organisation development – one of those is enough if you buy into our mission of building wholehearted organisations – you can be that help. From the start, Agendashift has been accessible and affordable. And there’s no time like the present: join the partner programme now and your discount on the February Deep Dive will cover your first year’s membership.

autonomy

*The 2nd edition gets delivered to the publishers tomorrow for publication this quarter

Upcoming

The workshops continue to evolve at quite a pace and watch out for some new developments this year. In the calendar so far:

All the usual discounts apply: repeat visits (not uncommon), partners, gov, edu, non-profit, country, un- or under-employment, bulk orders. If you think that one might apply to you, do please ask. Most of those considerations apply to private workshops also.

For the Deep Dive especially, if you think that you might become an Agendashift partner, partner discounts make it well worthwhile to get on board before you sign up to the workshop.


Agendashift™, the wholehearted engagement model
Links: Home |
About | Our mission: Wholehearted | Become an Agendashift partner | Assessments | Books | Resources | Media | Events | Contact | MikeSubscribe
Workshops: Transformation strategy | Outside-in strategy | Short training
Blog: Monthly roundups | Classic posts
Community: Slack | LinkedIn group | Twitter

The IdOO pattern meets ‘Good Obstacle, Bad Obstacle’

Finishing up the writing of the Agendashift 2nd edition (linkedin.com) I’ve made two updates to the IdOO pattern resource. The first is in the wording of this “definition”:

IdOO image

What’s different:

  1. “real, relevant, representative” – this is quoting Good Obstacle, Bad Obstacle [1], the name of a workshop exercise that like the IdOO pattern itself is new to the 2nd edition, also of a webinar recording and some associated resources
  2. “generated” – in case it needs to be said

Further to that second point, the IdOO deck (obtainable via the IdOO page) includes this version of the slide:

IdOO 2020 12

This is to emphasise that the generative process represented by the IdOO pattern needn’t be linear. If you’re at Outcomes, for example, “What stops that?” or “What obstacle might be in the way of that?” [2] takes you back to obstacles. From either Obstacles or Outcomes, the Challenge Mapping [3] question “Why is that important?” may take the conversation in the direction of the Ideal.

What the IdOO pattern gives you is a simple structure into which your favourite generative questions (and frameworks thereof) can be used, resulting in conversations that can be more strategic in nature than those coaching conversations whose main goal is to get to the next commitment. In the 2nd edition’s first two chapters you’ll see the Discovery and Exploration activities explained in those terms. But that’s not IdOO’s only use: it reappears as an ideation pattern too.

I can’t yet give a publication date, sorry! If you want to stay posted you can subscribe to the mailing list.

[1] Good Obstacle, Bad Obstacle (agendashift.com, video and associated resources)
[2] For a discussion on those two question forms, see The language of outcomes: 2. Framing obstacles (January 2020)
[3] See I’m really enjoying Challenge Mapping (June 2020), also some related links on the IdOO pattern page


Upcoming workshops

All the usual discounts apply: repeat visits (not uncommon), partners, gov, edu, non-profit, country, un- or under-employment, bulk orders. If you think that one might apply to you, do please ask.

And if you think that you might become an Agendashift partner, join before the Deep Dive and the partner discount on the workshop covers your membership!


Agendashift™, the wholehearted engagement model
Links: Home |
About | Our mission: Wholehearted | Become an Agendashift partner | Assessments | Books | Resources | Media | Events | Contact | MikeSubscribe
Workshops: Transformation strategy | Outside-in strategy | Short training
Blog: Monthly roundups | Classic posts
Community: Slack | LinkedIn group | Twitter

Good obstacle, bad obstacle: The recording

The recording of yesterday’s webinar Good Obstacle, Bad Obstacle is now live on Youtube. You can find it and all the links mentioned in it gathered together here:

I’ve added the deck to the Agendashift Assets Dropbox and you can request access to it via the above page. It’s CC-BY-SA, so feel free to have some fun with it.

While we’re here, let me repeat Monday’s updates, starting with the November Deep Dive:

Don’t hesitate to ask for a discount code if you think you might qualify on grounds of country, non-profit, government, educational, etc. Also if you’d be a repeat participant, of which there have been a good number!

Jay Hrcsko interviewed me the other day for the Agile Uprising podcast and you can listen to the recording at the link below. Thanks Jay, that was a lot of fun!

Also in the “just happened” category, Cutter Consortium has just published an article of mine in the form of an Executive Update. It’s a little dense compared to my books but it was fun rehearsing that particular chain of thought for the Agendashift 2nd edition. Grab it here:


Agendashift™, the wholehearted engagement model
Links: Home |
About | Our mission: Wholehearted | Become an Agendashift partner | Assessments | Books | Resources | Events | Contact | MikeSubscribe
Workshops: Transformation strategy | Transformation strategy | Short training
Blog: Monthly roundups | Classic posts
Community: Slack | LinkedIn group | Twitter

From: Good Obstacle, Bad Obstacle

Happening (or just happened)

Update: The webinar recording is now live – see here

Happening: Good Obstacle, Bad Obstacle; Agendashift Deep Dive. Just happened: Agile Uprising podcast; Cutter Consortium paper

Tomorrow’s free webinar is sailing close to the 100 participant limit (to the point that I’ve asked anyone who can’t attend to cancel) but there are at the time of writing a single-digit number of tickets available. Get yours here:

After that, the next big event is the November Deep Dive:

Re that one, don’t hesitate to ask for a discount if you think you might qualify on grounds of country, non-profit, government, educational, etc. Also if you’d be a repeat participant, of which there have been a good number!

Meanwhile, Jay Hrcsko interviewed me the other day for the Agile Uprising podcast and you can listen to the recording at the link below. Thanks Jay, that was a lot of fun!

Also in the “just happened” category, Cutter Consortium has just published an article of mine in the form of an Executive Update. It’s a little dense compared to my books but it was fun rehearsing that particular chain of thought for the Agendashift 2nd edition. Grab it here:

And thank you Andrea Chiou, Jonathan Sibley, and Jon Cashmore for your help – very gratefully received!


Agendashift™, the wholehearted engagement model
Links: Home |
About | Our mission: Wholehearted | Become an Agendashift partner | Assessments | Books | Resources | Events | Contact | MikeSubscribe
Workshops: Transformation strategy | Transformation strategy | Short training
Blog: Monthly roundups | Classic posts
Community: Slack | LinkedIn group | Twitter

From: Good Obstacle, Bad Obstacle