The language of outcomes: 3. Generating outcomes

This is part 3 of a series looking at the language of outcomes and its lessons for leadership. If we’re keen to see collaboration, self-organisation, and innovation in our organisations, how should we conduct ourselves? What behaviours should we model?

The 5 posts of this series come roughly in the order that its leadership lessons arise in our workshops:

  1. Identifying the adaptive challenge
  2. Framing obstacles
  3. Generating outcomes (this post)
  4. Organising outcomes
  5. Between ends and means

As ever:

  • Subscribe to our mailing list, and whilst you won’t get every post as an email, you will get our monthly roundups and you won’t miss a thing, I promise!
  • Scroll to the end of this post for news of upcoming public workshops in which you can experience what I describe for yourself

3. Generating outcomes

One of the things Agendashift is remembered for is the use of Clean Language via our open source coaching game, 15-minute FOTO [1], which is among the exercises covered in chapters 1 & 2 of Agendashift [2]. Indeed, it would be easy to think that the language of outcomes and Clean Language were one and the same thing. If you’ve been following this series, you will understand already that they are not! However, and even if practised only sparingly, Clean Language as a leadership discipline does offer a number of important takeaways. Again in the context of wanting to see collaboration, self-organisation, and innovation, it’s not hard to see that you might want to:

  1. Practice asking questions to which you don’t already have the answer
  2. Practice asking questions that don’t needlessly pollute the conversation with your own assumptions

If you’ve heard that vulnerability might be key to good leadership but don’t know where to start, why not start with those?

15-minute FOTO is a great introduction to those two practices. It uses a menu of 8 Clean Language questions, which for an in-room workshop are provided on printed cue cards, one per participant:

15-Minute-FOTO-cue-card-2019-09-v14

Typically, the game starts with a list of obstacles (see the previous instalment). Digging into obstacles isn’t very productive (in the game certainly, and surprisingly often in real life too), so we go quickly (if not immediately) from ‘obstacles space’ to ‘outcomes space’ with “What would you like you have happen?”.

The questions in the main part of the cue card were specifically chosen for their usefulness when exploring outcomes space. From right to left, the questions in the middle can be taken in three groups:

  1. Then what happens? – a question that takes us deeper into outcomes space
  2. A choice of three clarifying questions – including my favourite [3]
  3. Two questions that draw us back

Not only can you experience a surprisingly rich and (in a good way) challenging conversations with just those questions, most of the work is done by only three, the three shown in bold on the card. What’s hard therefore isn’t mastering them, but resisting the temptation to depart from them! Mostly – and tellingly – it means resisting the temptation to give advice uninvited, to prescribe, and to ask questions that say more about the questioner than they do about the topic, the client, or what’s in their mind.

That leaves one last question – What obstacle might be in the way of X? – which you might remember from the previous instalment. It creates the opportunity for a shallow dive into obstacles space – not a productive place, so we won’t linger there for long!

The X’s in the questions are placeholders for the respondent’s own words, repeated as verbatim as possible. This isn’t about mind tricks, a sneaky way to build empathy! Rather:

  • The person in the coach role – the asker of questions – disciplines themselves not to impose their own assumptions on the conversation, helping them maintain an attitude of curiosity. They can expect to learn something!
  • The person in the client role – responding to those questions – isn’t jolted out of their thoughts by words that don’t fit the mental model that the process is exploring/building. We’re putting the client first, and the conversation can go so much deeper this way!

This is not about one ‘killer question’ (a shallow and rather silly idea if you ask me). Neither is it a hunt for the ‘right’ answer! Rather, it’s a powerful demonstration of a generative process, a simple set of rules that takes some input (as described in the first two instalments the initial challenge and the obstacles in the way of that) and patiently grows a list of outputs (outcomes here) through the repeated application of a defined procedure.

In 15-minute FOTO, the roles, of coach, client, scribe, and observer are rotated so that every participant gets a turn in each role. As coaches, they guide the process by choosing which questions to ask, but the content is always the client’s – they’re the experts after all! It’s an amazingly productive process, producing lots of output, all of it coherent by construction, and anchored on something real, those obstacles.

Even though it takes only a few minutes, there’ll be enough work produced that it will need organising somehow. That’s the topic of the next instalment. Meanwhile, practice!

  • Practice asking questions to which you don’t already have the answer
  • Practice asking questions that don’t needlessly pollute the conversation with your own assumptions

Next: 4. Organising outcomes

Notes & references

[1] 15-minute FOTO (agendashift.com, CC-BY-SA licence)
[2] Agendashift: Outcome-oriented change and continuous transformation, Mike Burrows (New Generation Publishing, 2018)
[3] My favourite Clean Language question (January 2019)

Acknowledgements

I’m grateful for feedback on earlier drafts of this post from Teddy Zetterlund, Thorbjørn Sigberg, Richard Cornelius, and Kert Peterson.

Workshops upcoming in 2020 – Tampa, London (*2), Gurugram, Malmö, Tel Aviv ,Oslo (*2), and online

For a 20% saving, use discount code LONDON2020 for the London workshops and NORDIC2020 for Oslo and Malmö.

See also our workshops and events pages – Switzerland and Australia to be added soon.


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