Liz and I have just figured out how to use Wardley Mapping to create the Transformation Map. Muwahahaha.
The basic idea is to take the FOTO outcomes that get used in 4-Points, and re-use them in a Wardley Map, so the Transformation Map is more of a Wardley Map than a Story Map.
Vertical axis is “distance” from the customer.
Horizontal axis is ambiguity of solution (which may or may not relate to the Cynefin domains)
As things turned out, I was the first to get the opportunity try an exercise that (for want of a better name) I’m calling Reverse Wardley. I’ve done it twice now, and it has gone down so well that not just this exercise but the string of exercises I’ll describe in a moment look set to be a fixture at future 2-day Agendashift workshops (and shorter ones, time permitting). If ever there’s a 2nd edition of the Agendashift book, expect to see it written up there!
First though, let me decode some of Karl’s shorthand:
- Liz is Liz Keogh
- Wardley Mapping is a strategy tool developed and open sourced by Simon Wardley. There’s a great description here.
- Transformation Map refers to the output of Agendashift’s Mapping activity, which by default looks like a User Story Map, but only superficially, since the column names don’t really describe a user journey and the items in the columns are outcomes, not user stories
- FOTO is short for 15-minute FOTO, our Clean Language-inspired coaching game; FOTO outcomes means the outcomes generated through the game
- Taking care not to mention it by name until afterwards (it would rather ruin the experience), we use the Cynefin 4 Points Contextualisation exercise to do a preliminary organisation of outcomes and thereby identify those outcomes most suited to an iterative and hypothesis-based approach (as opposed more linear, plan-based or “just do it” approaches, say)
So, with full credit to Liz and Karl (and indirectly to Simon Wardley and Dave Snowden on whose work this all depends), here’s the string of exercises with photos from two recent workshops, one a public workshop in Gurugram, India (before Agile Gurugram 2019), the other a private workshop for delivery managers at the UK government’s Department for Work and Pensions (DWP) in Leeds.
First, the outcomes generated in 15-minute FOTO are transferred onto stickies and organised Cynefin-style (as described at some length in chapter 2 of the Agendashift book):
Stickies are then moved/projected onto an “x-axis of ambiguity” – “Ambiguous” outcomes with multiple and/or unknown solutions towards the left, “Clear” (obvious or best practice) outcomes towards the right:
Next, we introduce a y-axis, moving stickies upwards according to their visibility to the customer/user. We did this silently, noting that some stickies were the focus of some silent debate that we replayed out loud afterwards (it turns out that vertical placement can be surprisingly but interestingly controversial):
Without much in the way of prompting from me, it is apparent to everyone at this stage that:
- The topmost stickies are our headline or thematic outcomes
- Stickies lower down tend to support those headline items; had we been working on a whiteboard we might have drawn some dependency lines to make it look more like a real Wardley Map
- Any low-level stickies that don’t obviously support anything else might be culled
To be clear, this isn’t a Wardley Map. A Wardley Map is anchored at the top on a user need, the value chain drawn below it (dependencies below, value flowing upwards), and the x-axis segmented into zones corresponding to product life cycle stages that don’t quite apply here (or that at least would take an unnecessary amount of explaining). We could perhaps have abstracted a top level user need from the headline items (but didn’t), and in any case, the items below don’t really constitute a value chain. Process-wise, it’s in reverse with respect to Warley Mapping, because it’s done bottom-up instead of customer-first, and x-axis before y.
Finally, we move the stickies yet again onto a third map, this time the story map(ish) representation. The trick here builds on one blogged previously: stickies from the bottom and the right of the Reverse Wardley representation go onto the story map first, the quick wins most likely being here. The thematic, headline items get transferred last, and go “above the line” on the story map if they might replace the original column names (their own being preferable to anything facilitator-provided):
You might be wondering whether all this organising and re-organising of stickies is worth it, but here’s just a sample of the feedback, representative of both workshops:
Here’s why I will continue to use these exercises in combination, stringing them together:
- The Cynefin 4 Points Contextualisation exercise helps participants interact thoughtfully with their outcomes (Dave Snowden describes it as a sensemaking exercise), makes the Reverse Wardley exercise super-easy to facilitate (the x-axis would be hard work otherwise), and is worth it for the debrief alone (each corner of the map identifies what to many people and many organisations could be described as a comfort zone of worryingly limited applicability). Also, 4 Points after FOTO brings Cynefin to life for people who have only previously encountered it as a theoretical model.
- It’s much easier to identify themes with Reverse Wardley than it is with 4 Points. And as with 4 Points, the opportunity to introduce a very interesting model is not to be missed.
- Especially after one or both of the previous exercises, the columnar organisation of the story map means that like items are compared with like when the columns are prioritised. (My first rule of prioritisation is never to compare unlike items.)
Much of Simon Wardley’s work is published under a CC-BY-SA license (as are several Agendashift-related resources) and it is highly appropriate that we do the same here. Stringing it together with Reverse Wardley, authored by Mike Burrows, based on an idea by Liz Keogh and Karl Scotland, and inspired by the work of Simon Wardley and Dave Snowden, is licensed under the Creative Commons Attribution-ShareAlike 4.0 International License. To view a copy of this license, visit https://creativecommons.org/licenses/by-sa/4.0/.
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- 29 March 2019, Seattle, WA, USA:
Facilitating Outcome-Oriented Change with Agendashift
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