Agendashift roundup, January 2022

In this edition: Leading with Outcomes: Foundation launches next week; Celebration-5W version 7; Upcoming events; Top posts

Leading with Outcomes: Foundation launches next week

We’ve been in beta a few weeks now, reworked a couple of things that didn’t land quite as well as I would have liked, and now we’re finishing off the final touches. We have a launch day in mind, but if it’s a day or two later, that’s ok!

If you’re a subscriber, you’ll know when it’s ready. A taste of what to expect meanwhile:

  • A Foundation module (launching next week) that will be the main entry point to the rest of the Leading with Outcomes curriculum, available initially as online self-paced training, later as classroom training (online or in person, public or private)
  • Primarily for “leaders in transforming organisations”; if you think there’s a chance that this description might fit you, your colleagues, and/or (if you have them) your clients, then it’s relevant – likewise if it describes something you could aspire to
  • Applicability at all levels of organisation, with something fresh and accessible to offer leaders at all levels of authority and experience
  • Plenty of practical exercises relevant to your context – 18 in Foundation alone! Spoiler alert: you will be doing some actual strategy work
  • Over the course of 2022, modules both study-based and experiential (public or private) for each of the following three tracks: Inside-out Strategy, Outside-in Strategy, and Adaptive Organisation

Celebration-5W version 7

More than just a version announcement, this post reveals some development work that I’m already testing privately and will include and explain in the Outside-in Strategy track of Leading with Outcomes:

Celebration-5W deck 2022-01 v7

Upcoming events

We’ll start scheduling workshops again as Leading with Outcomes gets up and running. A couple of planned speaking appearances will hit the events page in the next few days.

Top posts

  1. Celebration-5W version 7
  2. Leading with Outcomes: a cheat sheet (March 2021)
  3. Get unstuck and get going: Starting small with 5% and 15% outcomes (October 2021)
  4. Celebration-5W version 6, “your next big breakthrough” (September 2021)
  5. My favourite Clean Language question (January 2019)

What if we put authentic agreement on meaningful outcomes ahead of solutions?

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Agendashift 2021 roundup

In this year-end edition: Top 10 new posts of 2021; Still going strong, our most-read classic posts 

Top 10 new posts of 2021

1. Leading with Outcomes: a cheat sheet (March)

Back in March, this post anticipated the launch of the Agendashift Academy and the first version of Leading with Outcomes. Today its replacement, Leading with Outcomes: Foundation, is in private beta and its launch is imminent. We’re ready to reach a broader audience now – leaders in transforming organisations – and the feedback so far has been great 🙂

And the cheat sheet itself:

leading-with-outcomes-cheat-sheet-2021-03-14-v1

2. Eating our own dog food (1/n): Our outside-in strategy review (OI-SR) (February)

The first in a short series of three posts, in which we used our own outside-in strategy review tools on ourselves.

3. The 1967 Manifesto for The Deliberately Adaptive Organisation (October)

What might have been…

4. Get unstuck and get going: Starting small with 5% and 15% outcomes (October)

On the benefits of starting small. See also the 15-minute FOTO update below.

5. Up and Down the Deliberately Adaptive Organisation (September)

Video explaining a modern take on a 70’s classic, the basis for the new Leading with Outcomes’ third track (the other two being inside-out strategy and outside-in strategy).

6. Why the Agendashift 2nd edition? What happened? (April)

A big, big update to the Agendashift book. Your holiday reading?

7. Announcing 15-minute FOTO version 11 (November)

Recent updates to our Clean Language-inspired coaching game 15-minute FOTO.

8. What do I mean by ‘generative pattern’? (May)

A detailed answer to a question that came up in a #community Zoom.

9. Inside-out or outside-in? A strategy warmup (June)

A question that split the audience 50:50.

10. Celebration-5W version 6, “your next big breakthrough” (September)

Seemingly just a small tweak but we’re still building on it!

Still going strong, our most-read classic posts

  1. From Reverse STATIK to a ‘Pathway’ for continuous transformation (October 2019)
  2. My favourite Clean Language question (January 2019)
  3. What the (Lean-)Agile scaling frameworks don’t give you (December 2020)
  4. How the Leader-Leader model turns Commander’s Intent upside down (June 2018)
  5. I’m really enjoying Challenge Mapping (June 2020)
  6. What kind of Organisational Development (OD)? (And a book recommendation) (May 2019)
  7. #2MBM: Meaning before Metric, Measure before Method (July 2020)
  8. ‘Right to Left’ works for Scrum too (July 2018)
  9. What I really think about SAFe (October 2019)
  10. Stringing it together with Reverse Wardley [Option Relationship Mapping] (February 2019)

Have a great Christmas! We’ll be back in the New Year with Leading with Outcomes: Foundation!


What if we put authentic agreement on meaningful outcomes ahead of solutions?

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Agendashift roundup, November 2021

In this edition: Leading with Outcomes: Foundation; 15-minute FOTO, version 11; New video on Agendashift assessments; Top posts

Leading with Outcomes: Foundation

As announced this morning to current and existing students, the “old” Leading with Outcomes will be retired soon, and its replacement will look and feel strikingly different.

Leading with Outcomes: Foundation goes into limited private beta this week, to be launched in full around the end of the year. We’re aiming for a much broader audience – all “leaders in transforming organisations” – and as the name suggests, it’s also the starting point for more. Henceforth, the name “Leading with Outcomes” covers a whole curriculum that reorganises the Agendashift Academy’s existing offerings (both self-paced and interactive) into three parallel tracks, for which the highly accessible Foundation module will be a prerequisite.

For more detail than that, you’ll have to wait for the announcements. Remember meanwhile our guiding principle: Agreement on outcomes before solutions – literally, leading with outcomes! If you share our desire to see more of that, up and down transforming organisations everywhere, then you understand the level of our ambition. We’re going to make it easier for more people to participate in the realisation of that vision, so if you’re with us, get ready.

15-minute FOTO, version 11

The latest version of our Clean Language-inspired coaching game 15-minute FOTO was announced this week, and the announcement drew a lot of interest. Read it here:

15-Minute-FOTO-cue-card-2020-09-v16

New video on Agendashift assessments

Added this month to our media page:

Top posts

  1. Announcing 15-minute FOTO version 11
  2. Get unstuck and get going: Starting small with 5% and 15% outcomes (August)
  3. The 1967 Manifesto for The Deliberately Adaptive Organisation (October)
  4. My favourite Clean Language question (January 2019)
  5. Up and Down the Deliberately Adaptive Organisation (September)

What if we put authentic agreement on meaningful outcomes ahead of solutions?

Welcome to Agendashift™, the wholehearted engagement model

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Agendashift roundup, October 2021

In this edition: Agendashift Academy update; The 1967 manifesto for the Deliberately Adaptive Organisation; Get unstuck and get going; Upcoming; Top posts

Agendashift Academy update

What really happened: on the brink of releasing a new intermediate-level self-paced training module Outside-in Strategy with Outcomes, we decided that it would be much better to revisit Leading with Outcomes, our first self-paced training module. A big decision not taken lightly! As part of a significant pivot for the Academy itself, we’re now re-recording it, repositioning it for a much broader audience.

We’re adding, not taking away, and if you’re a practitioner of some kind (the main audience for the first version) there’s still plenty to be had from the second version. Still the familiar and well-tested exercises, but every session now connecting with leadership, speaking to a specific leadership theme, and with practical takeaways for leaders at all levels of experience. We think of it now as doing something foundational for transformational leadership, the Academy aimed squarely at “leadership and strategy in the transforming organisation”.

What to expect:

  • We’ll release each session of the new Leading with Outcomes as it becomes available, the first one mid-November and the remaining three sessions at intervals of a couple of weeks (ish). While it remains incomplete (we know that some of you like to binge on these things) we’ll offer it at a discount.
  • As a thank you and in the hope of fresh feedback, past purchasers of the old one – even those whose purchases have now expired – will be granted access to the new one up to the end of January 2022
  • We’ll announce the next interactive workshop Coaching with Outcomes soon, conducted now over four sessions to match Leading with Outcomes – you can take them in either order but you’ll be encouraged to take them together as cohort-based training, publicly or privately
  • The two in combination effectively replace the first half of the old Agendashift Deep Dive; its eventual replacement will go quite a bit further, covering the Deliberately Adaptive Organisation also
  • A re-recorded Outside-in Strategy with Outcomes (intermediate) and a new Transforming with Outcomes (advanced) will follow in the early months of 2022; complementing them will be more interactive workshops both old and new

As allowed by the quantity and growth rate of the content – soon if we hit our stride as we expect – we plan to move to a subscription model, covering what will be an ever-growing portfolio of self-paced material and offering substantial discounts on interactive workshops. Meanwhile, we’re putting in place the infrastructure to better support corporate purchasers also.

Let me finish this update with a massive thank you to everyone who gave feedback on LwO version 1. Highly encouraging for the most part, and we took to heart your ideas for improvement. We think you’ll love version 2 – not just a refinement but a bold step!

The 1967 manifesto for the Deliberately Adaptive Organisation

The first of two more-than-usually successful blog posts this month:

It has provoked some interesting conversations and no doubt I’ll be returning to the topic soon.

Get unstuck and get going

The second of those posts was this one:

For “Practice Outcomes” (the name of a warmup exercise), now think “5% Outcomes, 15% Outcomes”. Typically we do it just before doing 15-minute FOTO for the first time, and an updated 15-minute FOTO will make reference to it. There’s another change in the wings to come on top of that, so watch out for version 11 soon.

Upcoming

Per my Academy update above, there are still no workshops in the calendar but we’ll be addressing that soon. Other events:

Top posts

  1. The 1967 Manifesto for The Deliberately Adaptive Organisation
  2. Get unstuck and get going: Starting small with 5% and 15% outcomes
  3. My favourite Clean Language question (January 2019)
  4. I’m really enjoying Challenge Mapping (June 2020)
  5. Celebration-5W version 6, “your next big breakthrough” (September)

What if we put authentic agreement on meaningful outcomes ahead of solutions?

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Get unstuck and get going: Starting small with 5% and 15% outcomes

In chapter 1 of Agendashift (2nd edition 2021) you’ll find a crucial but awkwardly-named exercise, Practice Outcomes. It’s there because the main event, the Clean Language-inspired coaching game 15-minute FOTO, goes so much better if players have been primed to start small. If your first outcome is a small one, the chain of consequences that follows – “Then what happens? Then what happens?” – is so much more productive.

5% outcomes, getting unstuck

I’ve been working on making not just the exercise of Practice Outcomes but its outputs and its rationale easier to reference. Hence “5% outcomes”, the kind of teeny-tiny outcomes you get from the miracle question (source: Solutions-focused brief therapy, via the 2006 Jackson and McKergow book The Solutions Focus). The version of the miracle question we use in Practice Outcomes isn’t exactly canonical but it’s close enough:

  • If that obstacle disappeared overnight (it doesn’t matter how), what would be the first thing you would notice? (something positive)

The rationale? Make your outcomes small enough, and perhaps they’re there already if only you knew where to look. And if they’re there, so are what causes them – solutions! A great way to get unstuck.

If you find yourself not wanting to explain the miracle question, something simpler:

  • What first, tiniest signs of success might we see?
  • And before that, even tinier?

Context for those questions might be a some kind of obstacle, an outcome (a larger one, obviously), or even our overall objective. Here I’ve visualised it in terms of the IdOO (“I do”) pattern:

5-percent-outcomes

15% outcomes, getting going

If we get unstuck with 5% outcomes and their corresponding 5% solutions, then 15% outcomes and their corresponding 15% solutions are how we make faster progress. I’m riffing on the Liberating Structures pattern 15% Solutions, whose rationale speaks to the stuckness issue but invites us to think a little bigger. If our attitude is that “15% is always there for the taking”, then we’re primed to iterate towards our goals. Faced with an adaptive challenge, the sooner we embrace that kind of approach, the better. Here, 100% solution are worse than unlikely, they’re a route to failure.

15% is always there for the taking

15% Solutions: Discover and Focus on What Each Person Has the Freedom and Resources to Do Now (liberatingstructures.com)

The questions here:

  • “How will we know that we’ve made a small but significant step in the right direction?”
  • “And then what happens?”

Anticipating one of the three most important questions in 15-minute FOTO, the “And then what happens?” is already getting us to think more iteratively. Visualised:

15-percent-outcomes

5% and 15% outcomes, yes outcomes

You might be wondering why I start with Solutions Focus and 15% Solutions and invite participants to capture not solutions but outcomes. Is this some strange insult to my sources? Not a bit of it!

Think of Agendashift as a two-pronged approach to adaptive strategy:

  1. its formation through an ongoing process of meaningful participation
  2. integrated with innovation and learning processes

In the context of an adaptive challenge in a changing environment (one we’re actively changing, no less), if we take the attitude that solutions are always there for the taking – a core premise of both our sources –  the right time for solutions is just in time. To solutionise sooner is to invite solutions that may be beyond their shelf life by the time they’re really needed. Worse, having them designed only by the people who happen to be in the room at the time is another recipe for failure.

We are not merely counting on but institutionalising the emergence of solutions “from the people closest to the problem”, to quote my friend Karl Scotland. Keeping that innovation process well fed, appropriately oriented, and with room to breathe, strategy is developed in the language of outcomes.

Going as far as mostly as avoiding the term change management for fear of being associated with it, this is the very antithesis of 1990’s-style managed change. Great for upgrading your email server, but completely the wrong paradigm for anything transformational. Catch yourself thinking that a preconceived solution – worse, a borrowed one – should be your main response to your adaptive challenge? Tempting, but think again. You’d be making a category error, already a terrible place to start. Rolling it out, overcoming resistance to change and all that? Well that would be doubling down, compounding the mistake, and the consequences will be yours to own.

So solutions come well after outcomes, not before. But if you hear a solution prematurely – even a 5% or 15% solution – don’t worry. They’re easy to deal with:

  • Then what happens?

Get unstuck and get going with 5% and 15% outcomes. Small – tiny even – but powerful!


What if we put agreement on outcomes ahead of solutions?

Agendashift™: Serving the transforming organisation
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Agendashift roundup, September 2021

In this edition: Academy update; Up and down the Deliberately Adaptive Organisation; Celebration-5W version 6; Upcoming events; Top posts

Academy update

Time to come clean: our next public workshops (there are still private workshops taking place) won’t happen until the new year. Honestly, the desire was there, but with all the behind-the-scenes work we’re currently doing, it just got too complicated.

For a taste of things to come, Coaching with Outcomes will return in the format of four 2-hour online sessions over four weeks. Although (like the current one) you will be able to take it standalone, it will also:

  1. bring together cohorts of students taking Leading with Outcomes, and
  2. form part of a modular replacement for what was the Deep Dive workshop (actually we’re up to something more ambitious than that, but more than that I can’t say at this stage)

Outside-in Strategy with Outcomes (originally planned to be out by now) and the advanced modules based on the Deliberately Adaptive Organisation (more on that below) are similarly postponed. We’re confident though that the delay will be well worth it.

Up and down the Deliberately Adaptive Organisation

This month’s big event was the webinar Up and Down the Deliberately Adaptive Organisation. Read about it and watch the video!

Meanwhile, the Deliberately Adaptive assessment pilots are going strong – three have their debrief workshops scheduled for October.deliberately-adaptive-image

Celebration-5W version 6

Also this month, an update to our context-creating workshop kickoff exercise Celebration-5W. Read about that here:

I am also testing some changes to 15-minute FOTO, our Clean Language-inspired coaching game. More on that next month I hope, and in the #cleanlanguage channel in the Agendashift Slack meanwhile.

Upcoming events

Top posts

Predictably perhaps:

  1. Up and Down the Deliberately Adaptive Organisation
  2. Celebration-5W version 6, “your next big breakthrough”
  3. My favourite Clean Language question (January 2019)
  4. From Reverse STATIK to a ‘Pathway’ for continuous transformation (October 2019)
  5. ‘Right to Left’ works for Scrum too (July 2018)

What if we put authentic agreement on meaningful outcomes ahead of solutions?

Welcome to Agendashift™, the wholehearted engagement model

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Agendashift roundup, August 2021

By design a quiet month blog-wise, but still plenty happening! In this edition: Another non-update on the big reveal; Up and down the Deliberately Adaptive Organisation; Another virtual trip to New Zealand; Agile Uprising Podcast; Top posts, recent and classic

Another non-update on the big reveal

Unusually, there are no public Agendashift workshops in the calendar right now – in fact we cancelled some. With some changes, they will resume shortly. Yes, we’re up to something! More here (but not much):

Still foundational to what’s coming, this self-paced training:

Up and down the Deliberately Adaptive Organisation

One item under active development that I don’t mind talking about is the Deliberately Adaptive Organisation (deliberately-adaptive.org). In the coming months there’ll be new training modules (both self-paced and interactive) that depend on it. Meanwhile, I have multiple pilot projects at home and abroad getting underway with the new assessment tool, and the early results are very encouraging, suggesting a good fit with the now quite mature trust-building and agreement-based approach to assessment already pioneered and formalised in Agendashift.

For a taste of what’s to come in this area, don’t miss this webinar on September 9th kindly hosted by Adrian Reed of Blackmetric Business Solutions:

Up and down the Deliberately Adaptive Organisation – business agility at every scale with Mike Burrows

I’ve done a lot of work on this since my slightly rushed presentation at Lean Agile Global and I’m looking forward to this very much!

Another virtual trip to New Zealand

Talking of presentations, I’ve been doing ‘Leading with and Transforming with Outcomes’ at meetups for a while now. They’re interactive enough that no two are ever alike! Returning in June to the New Zealand Limited WIP Society this fantastic comment came in the debrief on the breakouts (around 51:25 in the recording, which only recently hit YouTube):

You’ve taken us into a space where, for me anyway, I’ve not quite been in that space before

To understand how we got there, watch it here:

And a followup blog post:

Agile Uprising Podcast

I was delighted to be invited back to the Agile Uprising Podcast, interviewed jointly this time by Claudia Orozco-Gomez and Jay Hrcsko. It’s about the 2nd edition of the Agendashift book and is done with the benefit both of a few months’ perspective and the fact that my interviewers have both participated in Agendashift workshops. Hear it here:

In this week’s episode Claudia Orozco-Gomez and Jay Hrcsko sit down with the creator of Agendashift (and repeat podcast guest 🙂 Mike Burrows to discuss the second edition of his book.  We’ve covered some of the Agendashift classes before as well as Mike’s most-recent book (Right to Left) and we were quite excited to discuss Agendashift, what led to the newest edition, what learnings Mike and his team have gained to lead to a second edition, and we get to thank him in person for beautifully explaining how to use Cynefin.  Enjoy!

Top posts, recent and classic

Recent:

  1. All Agendashift assessments now available in Korean (August)
  2. Not quite ready for the big reveal (August)
  3. Pilots wanted (July)
  4. Optimising for Significance (July)
  5. Inside-out or outside-in? A strategy warmup (June)

Classic:

  1. My favourite Clean Language question (January 2019)
  2. How the Leader-Leader model turns Commander’s Intent upside down (June 2018)
  3. From Reverse STATIK to a ‘Pathway’ for continuous transformation (October 2019)
  4. ‘Right to Left’ works for Scrum too (July 2018)
  5. What do I mean by ‘generative pattern’? (May)

What if we put authentic agreement on meaningful outcomes ahead of solutions?

Welcome to Agendashift™, the wholehearted engagement model

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https://www.agendashift.com/books/agendashift-2nd-edition

Agendashift roundup, July 2021

It’s summer here – schools out since last week – and I’m going to make this a short one. Here’s the latest:

  1. At the top of our media page you’ll find some new additions, in particular interviews with Radek Orszewski (don’t be put off by the Polish introduction – it’s in English from 05:40 onwards) and Jean Shin (released in two parts, so scroll down for part 1 first). Fingers crossed the recording of my evening at the Agility Leadership Network meetup will be up soon also – great hosts and a highly enjoyable session.
  2. I’m now recording the fourth and final session of the next self-paced training module Outside-in Strategy with Outcomes. Expect an early September launch and likely some pre-launch activity in August. Some great feedback on Leading with Outcomes meanwhile; if you’re partway through it or thinking about doing it and would like a quick Zoom about it, do drop me a line.
  3. I got an amazing response to my call for pilots for the new assessment tool, excited not just by the volume of replies but by the diversity of the organisations involved. If you’re interested but didn’t respond right away, I do still have capacity and the offer is still open. Not for long though!

Upcoming

And always at your convenience and pace:

Top posts

Recent:

  1. Pilots wanted
  2. Optimising for Significance
  3. Inside-out or outside-in? A strategy warmup (June)

Classic:

  1. From Reverse STATIK to a ‘Pathway’ for continuous transformation (October 2019)
  2. My favourite Clean Language question (January 2019)
  3. Agendashift, meet Reverse STATIK (October 2015)

Not a mention a quite ridiculous number of views for the pre-Agendashift Introducing Kanban through its values (January 2013). Still going strong!


What if we put authentic agreement on meaningful outcomes ahead of solutions?

Welcome to Agendashift™, the wholehearted engagement model

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Agendashift roundup, June 2021

In this edition: Two podcasts; Self-paced training at the Agendashift Academy; Upcoming; Top posts

Two podcasts

In recent weeks I have done interviews for a number of different podcasts. Two were released during in June:

Self-paced training at the Agendashift Academy

Our most recent change at the Agendashift Academy: you can work your way through Leading with Outcomes as quickly as you wish, no longer are you expected to wait a week between of its each four sessions.

Meanwhile, I’m busy recording our next self-paced training, Outside-in Strategy with Outcomes. It’s due this summer so watch out for its launch in the coming weeks! See meanwhile entry #1 in Top posts below.

Later this year will come Transforming with Outcomes. As previewed at deliberately-adaptive.org and described in the Agendashift 2nd edition, we will explore here the Deliberately Adaptive Organisation. In short, this means plugging Agendashift into the Viable System Model, seeing how it scales both up and down, describing a path towards business agility at every scale. Still some months to go before this comes out but we’ll be publishing at least one new tool in the meantime. Already we have a number of partners reviewing it and preparing to test it – news on that soon!

Upcoming

Just a few days until the next interactive workshop:

And always at your convenience and pace:

Top posts

  1. Inside-out or outside-in? A strategy warmup
  2. Loved Adam Grant’s Think Again
  3. What do I mean by ‘generative pattern (May)
  4. The IdOO pattern as leadership model (May)
  5. From Reverse STATIK to a ‘Pathway’ for continuous transformation (October 2019)

What if we put authentic agreement on meaningful outcomes ahead of solutions?

Welcome to Agendashift™, the wholehearted engagement model

Agendashift™, the wholehearted engagement model
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Agendashift roundup, May 2021

In this edition: Conferences (I): Agendashift comes of age; Conferences (II): Lean Agile Global and the Deliberately Adaptive Organisation; Xagility podcast interview; Upcoming; Top posts

Conferences (I): Agendashift comes of age

2021 will go down as an epic year for Agendashift – the 2nd edition, the Agendashift Academy, and now (last week) our first conference. More than 400 registrations taken over a highly compressed launch period (500, if you count those who asked to register after the event), great feedback, and given that it was neither instigated nor organised by me, proof that Agendashift has a life of its own! Expanding on that thought, I blogged about it the following day:

If you have a paid ticket, you have access to the recordings already. Log back into the conference site, visit the auditorium, and find the plenary sessions (my introduction and opening and closing keynotes), the two main tracks, and a bonus session. If you don’t have access, watch this space – we’ll make an announcement on that soon.

Conferences (II): Lean Agile Global 2021

This week I spoke at Lean Agile Global 2021 (which we sponsored) with a brand new talk titled ‘Up and Down the Deliberately Adaptive Organisation – business agility at every scale‘. As per the last couple of chapters of the Agendashift 2nd edition, it’s Agendashift plugged into the classic Viable System Model, a model that scales like no other. Check out deliberately-adaptive.org both for a flavour and for some clues of future developments.

deliberately-adaptive-image

Xagility podcast

I had the pleasure of doing a podcast interview this month with John Coleman for the Xagility podcast. Listen to it on your favourite podcast platform (where you can leave a rating/review) or here:

This and past recordings both audio and video are available listed on our media page.

Upcoming

My apologies for the postponement for family reasons of the June Deep Dive. That leaves no interactive public workshops in next month but don’t forget the self-paced option! It’s a great place to start and there’s plenty of time to complete it before Coaching with Outcomes in July.

Not that it’s compulsory but there’s easily time to complete this before the next of our scheduled interactive workshops:

*Expanded from 2 hours

Top posts

  1. What do I mean by ‘generative pattern’;?
  2. Agendashift came of age yesterday
  3. The IdOO pattern as leadership model
  4. From Reverse STATIK to a ‘Pathway’ for continuous transformation (October 2019)
  5. Announcing 1) our first self-paced training Leading with Outcomes (LwO) and 2) the Agendashift Academy (April)

What if we put authentic agreement on meaningful outcomes ahead of solutions?

Welcome to Agendashift™, the wholehearted engagement model

Agendashift™, the wholehearted engagement model
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